Wednesday, March 14, 2012

Direct Air Grounded

Myrtle Beach based airline Direct Air announced Tuesday that it has suspended all flights until May 15th. “The decision was made to address operational matters. We are currently evaluating strategic alternatives for Direct Air...Direct Air is committed to our passengers, employees, and the communities we serve.” according to a statement posted Tuesday on the company’s website,  Direct Air. This statement was issued a day after all flights were halted because of unpaid fuel bills. Two of the carriers that fly planes for Direct Air filed notices with the U.S. Department of Transportation that they would stop all Direct Air flights because bills haven’t been paid, DOT spokesman Bill Mosley said. “They said they notified the operator, Direct Air, that they would cancel all future flights effective immediately...They cited non-payment.” Mosley said. Direct Air marketing officer Ed Warneck blamed the suspended flights on skyrocketing fuel costs. "Direct Air missed a fuel bill, which led to not being able to fuel up the planes." Warneck said. He said “It’s temporary,” he said of the suspended flights. “We will have this fixed.”

Direct Air began service in 2007, focusing on providing non-stop flights between secondary airports, and offering vacation packages along with the flights. It offers nonstop flights to Myrtle Beach, SC from: Columbus, OH, New York, NY via Newark, NJ, Toronto, ON/Buffalo, NY via Niagara Falls, NY, Pittsburgh, PA, Montreal, QC via Plattsburgh, NY, Boston via Worcester, MA and Springfield/Central, MI.

So what is Direct Air doing to help the thousands of customers stranded? Direct Air instructed passengers holding tickets on the canceled flights to get in touch with their credit card companies for refunds. The Myrtle Beach Area Chamber of Commerce said it is trying to help Direct Air passengers who are in Myrtle Beach aiming to get back home or those who were scheduled to fly to the Grand Strand by providing contact information to local travel agents. Brad Dean, president and CEO of the Myrtle Beach Area Chamber of Commerce, offered the following comments in response to a suspension of Direct Air flights Click Here. Other airlines at MYR including Delta, US Airways and Spirit have been successful at getting passengers re-booked onto other flights.

If you currently have booked a flight with Direct Air and are staying at Barefoot Resort through Barefoot Golf Vacations please contact: Website Toll Free: 888-581-1927 or Local: 843-390-3238 if you need assistance or some guidance. Our reservations department will be more than willing to assist you with your travel needs.

Contact Info for Direct Air

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Reservations: 1-877-432-DIRECT   Corporate Office Address:
Direct Air
1600 Oak Street, Suite B
Myrtle Beach, SC 29577
Customer Service: 1-877-432-DIRECT
Flight Information: 1-877-432-DIRECT
Charters: 843-916-9700
Group Sales: 1-877-432-DIRECT
Marketing: 843-916-9700
Strategic Alliances: 843-916-9700
Public Relations: 843-916-9700

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